We are here to help you

You can read our install guide below, navigate our FAQ or you can directly contact us if you need specific help in installing, configuring or using WubTitle. Suggestions or ideas for new features are welcome too.

How to install

Installing Wubtitle requires just a few steps to follow:


1. Go to the WordPress Plugin Page
2. If you are logged in, just click the “Install” button and follow instructions from step 7

3. If you are not logged in, click the “Download” button

4. Now go to the “Plugins” page inside your WordPress back office
5. Click the “Add New” button

6. Click the “Upload Plugin” button and choose the previously downloaded ZIP file
7. Activate Wubtitle from the Plugins page in your WordPress back office

8. You’re ready to go!

Monitoring usage

After installing the plugin, you will find a “Wubtitle” section at the bottom of the sidebar inside the wordpress dashboard. Here you will be able to monitor Wubtitle usage and upgrade your plan.

Upgrade to Pro

Monitoring usage will give you an idea of your specific needs, so you will be able to choose the right Pro Plan accordingly. Should Pro Plans do not match your actual needs, you can request a Custom Plan writing us at info@ctmobi.it using the subject line “Wubtitle Custom Plan Request”.

Tell us how we can help

Describe the issue or leave a suggestion. We’ll check it and give you a feedback asap.

FAQ

Yes, requesting a transcription will generate an editable paragraph block in Wordpress.
No, but we are working to add this feature.
Wubtitle currently supports english, italian, spanish, chinese and french. However, free plan only supports english and italian languages.
No, Wubtitle can’t automatically translate transcriptions.
No, we delete your videos immediately after the transcription is done.
If you request a transcription twice for the same video, you will be charged only for the first transcription. The following transcribe requests will return the already processed transcription. Note that “same video” means the same media library file in WordPress or “the same Youtube url”: instead, if you upload the same video twice in your Wordpress, the second one will be marked as a different video, and you will be charged every time you request a transcription for a "different" video.
Yes, the maximum lenght for the videos you can transcribe depends on your subscription plan. For example, if you have an Elite plan, you can transcribe videos for a maximum of 10 hours of lenght, regardless of the lenght of individual files. For example, you can transcribe a single 10-hour video or ten 1-hour videos. If Pro and Elite plans do not fit your needs you can request a custom plan writing us at info@ctmobi.it using the subject line “Wubtitle Custom Plan Request”.
No, you can transcribe videos of any weight. However, make sure they meet the time limits of your plan. If Pro and Elite plans do not fit your needs you can request a custom plan writing us at info@ctmobi.it using the subject line “Wubtitle Custom Plan Request”.
Yes, the maximum number of videos you can transcribe depends on your subscription plan. For example, if you have an Elite plan, you can transcribe 30 videos for a maximum of 10 hours of lenght. If Pro and Elite plans do not fit your needs you can request a custom plan writing us at info@ctmobi.it using the subject line “Wubtitle Custom Plan Request”.
Wubtitle supports every video format which is already supported by Wordpress. However, free plan only supports MP4 video format.
If you upgrade to Elite before Professional has expired, Elite limits are immediately applied and you will be charged only for the difference between Elite and Professional with no changes to your billing period. For example, if you purchase a Professional plan on 1 January and upgrade to Elite on 15 January, you will only be charged for the price difference between the two plans and your new plan will be renewed on 1 Febrauary.
If you downgrade to Professional before Elite has expired, Professional limits are immediately applied to your account and you will be refunded for the Elite subscription period left via a bonus credit you can spend in paid plans. However, you can only downgrade if you haven't exceeded yet Professional limits. For example, if you have an Elite plan and you already processed more than 10 videos or more than 3 hours of video, you can't do the downgrade.
If you downgrade from a paid plan to the free plan, you will be able to use your paid plan until its expire date, and then free limits will be applied.
Yes, paid plans are automatically renewed at the end of the subscription period.
No, currently we do not offer annual subscriptions.
Yes, you can request a custom plan writing us at info@ctmobi.it using the subject line “Wubtitle Custom Plan Request”.
Yes, you can leave suggestions or request new features via our support page

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